OUR CONTRACT WITH YOU
1.1. These are the terms and conditions on which we supply Goods, or Services, or both Goods and Services, to you.
1.2. Please ensure that you read these Terms carefully, and check that the details on the Order and these Terms are complete and accurate, before you sign the Order. If you think that there is a mistake in the Order, please contact us to discuss and do not sign it. We will issue a new Order for you to sign if there is a mistake, to avoid any confusion between you and us.
1.3. You warrant to us that you have the right to contract with us for the supply of the Goods and Services at the Premises where they are to be delivered and installed; and that you will supply us with such information and rights of access that we may require in order to deliver the Goods and perform the Services.
1.4. The goods on display on our shop floor or in our brochures are not exact replicas of the Goods. You acknowledge that your Goods may vary from those displayed or in our brochures. For example, there may be slight colour or shading differences between the goods on display and the Goods you receive.
CHANGES TO YOUR ORDER
If you wish to make a change to the Goods or Services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
3.1. You are responsible for explaining your requirements to us. We will produce a Design Proposal based upon what you tell us. You are responsible for making sure the Design Proposal reflects your requirements before you accept it.
3.2. We may need to visit your Premises in order to obtain any required measurements for the Design Proposal.
3.3. If you provide us with any measurements for the Design Proposal, you acknowledge that we rely on such measurements in order to prepare the Design Proposal, supply any made-to-measure Goods and perform the Services. We are not liable to you for any loss or damage you suffer as a result of our reliance on any measurements you provide. You agree to reimburse us for any additional costs we incur as a result of any inaccurate or incomplete measurements you provide.
3.4. We own all the copyright, design right and all other intellectual property rights in the Design Proposal and any drafts, drawings or illustrations contained within or connected with the Design Proposal. You may purchase a copy of the Design Proposal solely for your own personal use for a fee determined by us.
3.5. Any quote or estimated price contained within a Design Proposal is only valid for 30 days from the date the Design Proposal is communicated by us to you.
4.1. We intend to deliver and fit the Goods on the Estimated Delivery Date. However, this delivery date is an estimate only and is subject to change at our discretion. We will normally confirm the delivery date with you a week or more before delivery.
4.2. You must ensure that there is someone available at the Premises to take and sign for delivery on the confirmed delivery date. If you are aware that you (or any representative on your behalf) will not be available to take delivery on the confirmed delivery date, you must notify us immediately and a revised delivery date will be agreed. We can charge you a call out fee if no one is at the premises on the confirmed delivery date.
4.3. If the actual delivery date is more than 4 weeks after the Estimated Delivery Date as a result of your unavailability, you must pay the Storage Charges (pro rata) that are incurred in respect of storage of the Goods from the end of such 4 week period. If you are not in a position to accept delivery within 8 weeks of the Estimated Delivery Date, we may discard of the Goods as we see fit (in which case you must still pay the full Price, we have no liability to you in respect of the Goods or to refund any sums paid by you or give you a discount).
4.4. Delivery of an Order is completed when we deliver the Goods to the Premises and the Goods are at your risk from that point on. It is important that you examine the Goods carefully upon delivery. If you discover that anything listed in your Order is missing, incorrect or damaged, you must promptly notify us in writing or by email. This will give us the opportunity to suggest an appropriate solution, which may include a refund, replacement, or repair.
4.5. You own the Goods once we have received payment in full.
WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT
5.1. You may return any waste electrical and electronic equipment to our store where the Goods you purchase include like for like products to replace such equipment.
5.2. Should you wish, we will collect any waste electrical and electronic equipment when we deliver any replacement like for like Goods to your Premises. There is no charge for this collection. You must ensure that any old electrical and electronic equipment that you require us to collect is ready for collection on the day the Goods are delivered. This involves ensuring that such equipment is disconnected from all utilities. We are not responsible for disconnecting any equipment to be collected.
5.3. Where we have not provided you with 24 hours’ notice of delivery and collection and any old like for like appliance is not ready for collection, we will return to collect it within 15 days.
6.1. We will perform the Services with reasonable skill and care.
6.2. Our Services involve the dry fitting of Goods only. It is your responsibility to ensure that all electrical and/or plumbing installation requirements in relation to the Goods are met.
6.3. We do not undertake structural surveys and have no liability where damage is caused by existing structural or other defects of the Premises. It is your responsibility to ensure that the performance of the Services (including the dry fitting of the Goods) does not breach any lease, planning regulations or warranties that you may hold.
6.4. In order to perform the Services, holes may be made in the fabric of the structure of the Premises. Whilst reasonable care is taken in doing so, we are not liable for any damage resulting from holes left when the Goods are subsequently removed.
6.5. If there is a change in the circumstances and/or structural environment of the Premises following the completion of the Design Proposal and/or the Order which impacts upon the provision of the Services, you are required to pay for any additional costs incurred in order to adapt the Goods and/or the Services to such changes (such as additional costs involved in updating the Design Proposal or amending any made-to-measure Goods).
6.6. If, following completion of the Services, you wish to change any aspect of the completed design, you are required to pay for any additional costs associated with such changes. This includes any further refitting costs. In some cases, you may need to place another Order if it involves the purchase of additional Goods.
7.1. In the unlikely event that there is any defect with the fitting of the Goods:
7.1.1. please contact us and tell us as soon as reasonably possible; and
7.1.2. please give us a reasonable opportunity to repair or fix any defect.
7.2. We will endeavour, at no additional charge, to repair or fix defective fitting of the Goods that you notify of us within 2 years of the date of delivery of the Goods. However, this does not extend to:
7.2.1. defects in the Goods themselves,
7.2.2. issues arising from work done by someone other than us;
7.2.3. issues arising from normal fair wear and tear;
7.2.4. issues arising from circumstances outside our reasonable control;
7.2.5. issues arising from a failure to properly look after the fitted Goods in accordance with the manufacturer’s instructions; and
7.2.6. any issues not connected to a defective performance of the Services. We reserve the right to charge you a call out fee if, upon inspection, it transpires that any problem was not due to our breach of these Terms.
7.3 We may, upon request, provide repair or maintenance services in respect of the fitted Goods that fall outside of clause 7.2 in return for payment of a fee. You will be required to pay for any replacement parts in such case, subject to the terms of any guarantee (if any) you have from the manufacturer. In this case, we will notify you of the cost in advance for the services and replacement parts.
THIRD-PARTY MANUFACTURER’S GUARANTEE OF GOODS
8.1. The Goods may come with a manufacturer’s guarantee. For details, please refer to the manufacturer’s guarantee provided with the Goods. It is your responsibility to ensure that you do all that is necessary in order to activate and/or obtain the benefit of any manufacturer’s guarantee including, for instance, ensuring that appropriate warranty documents are returned to the manufacturers of any of the Goods (if necessary).
8.2. A manufacturer’s guarantee is in addition to, and does not affect, your legal rights under these Terms or your consumer rights referred to in clause 16.
8.3. We are not responsible if the manufacturer does not comply with its guarantee to you. This does not affect our obligations under consumer law or these Terms.